Confusion Noise wants you to wear and spread messages of empowerment and connection inside lockets you love. This means our products have to last and have a lasting impression! So, Confusion Noise uses high quality materials, including non-allergenic brass and Swarovski crystals. Nothing is plated which means if your jewelry changes colour, you can clean it and the colour comes back! If you are unhappy with your purchase for whatever reason, you can return it within 14 days of receiving it. We will be happy to replace it for you or give you a full refund. Contact us to start a return.